
CUSTOMER RELATIONS
RETURNS+ SHIPPING SUPPORT
Shipping Policy
All orders are processed within 7-10 business days. Once your order ships, you will receive a tracking number via email. Please allow additional time during peak seasons or due to unforeseen delays.
Return & Refund Policy
We only accept returns for items that are defective or damaged upon arrival. If you receive a defective item, please email us at detroitizm313@gmail.com, or call (313) 603-8304, within 7 days of delivery with photos of the issue.
To complete your return:
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The item must be unused and in the same condition you received it.
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You will be provided with a return shipping label.
Once we receive the returned item, we’ll offer you a full refund or a replacement—your choice. As an apology for the inconvenience, we’ll also include a free gift with your refund or replacement.